Meridian Health: Compliance in One Place
Meeting with mike
9:00 AM – 9:30 AM · Google Meet
Meet with alex
Product sync & roadmap review
Design Workshop
Design system token alignment
Team Lunch
Social hangout
Good morning
Your calm sleep made you ready for today.
Optimal focus block scheduled from 14:00 - 16:30.
Meet with mike
Design Workshop
Team Lunch
June, 2024
AI Synced10:00 – 11:00 AM
Calendar Automation
14:00 – 15:30 PM
Focus Time (AI Blocked)
Project description
Meridian Health operates 42 clinical centers. We designed a frictionless protocol management system that turned convoluted compliance guidelines into actionable clinical workflows.
12 weeks from discovery, contextual inquiries, to final design system delivery.
Shifting regulatory mandates caused accidental compliance oversights during busy shifts. The new mobile-first platform provides nurses and clinicians with real-time checklist verification and shift handoff protocols.
Problem statement
Conducted on-site ethnographic shadowing in hospital emergency and inpatient units to understand real-world cognitive load under pressure.
Identified high-stress friction points where protocol steps were historically missed or delayed.
Designed high-contrast, one-tap validation UI usable while wearing medical gloves.
Engineered seamless peer-to-peer verification protocols that ensure continuity of care.
Ensured 100% compliance with strict accessibility and healthcare data security protocols.
Challenge
A human-centered clinical companion app that guides healthcare staff with smart contextual prompts and automated audit trails.
Dynamic shift checklists that automatically adjust based on patient acuity and procedure requirements.
Urgent protocol reminders delivered precisely when shift transitions occur.
Eliminated paper records with cryptographically signed, timestamped digital compliance logs.
Zero-latency patient checklist verification designed specifically for fast-paced clinical workflows.
Good morning
Your calm sleep made you ready for today.
Optimal focus block scheduled from 14:00 - 16:30.
Meet with mike
Design Workshop
Team Lunch
Synchronized digital handoff notes ensuring vital care instructions are never overlooked.
Meeting with mike
9:00 AM – 9:30 AM · Google Meet
Meet with alex
Product sync & roadmap review
Design Workshop
Design system token alignment
Team Lunch
Social hangout
Executive and nursing supervisor views showing real-time unit adherence scores.
June, 2024
AI Synced10:00 – 11:00 AM
Calendar Automation
14:00 – 15:30 PM
Focus Time (AI Blocked)
Key Findings
80% of users found the payment options confusing compared to competitors
Users needed an average of 4.2 minutes to complete a single payment
Finance teams wanted bulk payment capabilities but couldn't find the feature
The reporting dashboard lacked real-time data, forcing manual exports
Result
Meridian achieved an unprecedented zero-violation safety record across all participating hospital wings.
Reduced clinical protocol violations by 98.4% across 42 regional healthcare facilities.
94% positive rating from nursing staff citing drastic reductions in administrative stress.
Joint Commission regulatory audit prep time decreased from 2 weeks to 15 minutes.
